Walk-ins may be accepted depending on availability, but advance bookings are recommended for PS5 sessions, group visits, snooker, and peak periods such as evenings or weekends.

After you submit a booking request, the HaloFy team reviews your preferred time and session type, then contacts you to confirm availability and finalize the booking details.

Yes. Group visits, birthdays, private hangouts, and special entertainment sessions can be arranged. Use the booking form or contact page to share the group size and what you want to organize.

Yes, HaloFy may ship eligible physical products to supported locations within Nigeria. Delivery availability and timing depend on product type, destination, and courier coverage.

No physical shipping is required for digital products, gaming academy materials, or online course access. These are typically delivered electronically through the website, account access, or direct enrollment confirmation.

Eligible physical products may be returned within the stated return window if they are unused, in their original condition, and meet the return requirements. Digital products and completed service bookings are generally non-refundable once delivered or used.

Contact HaloFy as soon as possible with your order details, photos where relevant, and a short description of the issue. We will review the complaint and guide you through the next steps.

HaloFy uses customer information to process bookings and orders, provide support, deliver course or account access, improve services, and communicate about relevant updates. Full details are provided in the Privacy Policy.